Mobile and the Connected World
Q2 2023 Mobile Trade-in and Upgrade Industry Trends Report
Assurant mobile trade-in and upgrade industry trend report show mobile upgrade program growth as trade-in values continue to increase.
58% of connected consumers say they've experienced major tech frustrations in the last 12 months.
Nearly 40% of consumers don't know how to connect new technology to their network of connected devices, and another 22% report experiencing an issue during the device setup process that made them consider returning a product.
At Assurant, we're using digital and human expertise to help consumers get the most value out of their entire connected device ecosystem. And we're delivering premium, unmatched tech support that's proven to increase NPS and convert first-time buyers into repeat customers.
0:16
average response time*
99%
resolution rate
4.8 Stars
from customer ratings
90
Net Promoter Score
With Personal TechPro, your customers get unlimited access to expert, personalized tech support for all the technology in their smart home. Our team meets each customer where they want support, whether that's on the phone, via life chat, virtual appointments, or through self-service options.
Mobile and the Connected World
Q2 2023 Mobile Trade-in and Upgrade Industry Trends Report
Assurant mobile trade-in and upgrade industry trend report show mobile upgrade program growth as trade-in values continue to increase.
Mobile and the Connected World
Connected device usage continues to rise, with consumer demand for protection and support
Our latest Connected Decade report highlights the continued rise in connected living, growth in connected device usage, and an increased appetite for 5G devices.
Mobile and the Connected World
The importance of 4G devices in a 5G world
Trade-in and upgrade programs not only enable consumers to adopt the latest 5G technology more affordably, but they also extend the useful life of 4G devices within the circular economy.